1. Pablo Castelo
  2. JS Profile Type
  3. Tuesday, 06 February 2018
Hello Manisha,
I have identified another problem with the same site. The problem is explained in a rtf file inside of the rar included.
Could you help me with this issue, please?
Thanks.
Attachments (1)
Responses (6)
Pablo Castelo Accepted Answer Pending Moderation
I am still waiting for your assistance.
Thank you.
  1. more than a month ago
  2. JS Profile Type
  3. # 1
Manisha Accepted Answer Pending Moderation
Moderator
Sorry for delayed response.

Let me check this then will update you.
  1. more than a month ago
  2. JS Profile Type
  3. # 2
Pablo Castelo Accepted Answer Pending Moderation
Manisha,
I have found the possible reason. After the user buys a subscription to the only paid plan "Aplicaciones", he should switch from the "Miembro" Profile (default and free) to the "Aplicaciones" profile. The Miembro Profile does not allow to create groups. The problem is that the user stays in the same profile after buying the Aplicacion plan, so his profile is still "Miembro". There is no profile change and, therefore, the user cannot create groups. Could you help me to make sure this profile change happens after buying the Aplicaciones plan, please?
Thanks.
  1. more than a month ago
  2. JS Profile Type
  3. # 3
Manisha Accepted Answer Pending Moderation
Moderator
Hello Pablo,

I checked your site and after subscribing plan user's profiletype is changing properly.
There is no issue , see attached screen shot.

For those user's you are facing this issue just make their subscription is active or not , because profile type assignment will be done the subscription activation.

Update me.
Attachments (3)
  1. more than a month ago
  2. JS Profile Type
  3. # 4
Pablo Castelo Accepted Answer Pending Moderation
Hello Manisha,
It is working, indeed. I do not understand why it was not working for me. I could reproduce the profile switch after the buying of the paid plan. With the change of profile, it is possible for the user to crear groups now. Everything seems to be alright.
THank you very much.
Have a good day.
Pablo.
  1. more than a month ago
  2. JS Profile Type
  3. # 5
Manisha Accepted Answer Pending Moderation
Moderator
Hello Pablo,

Sorry for the delayed response. :(

With the change of profile, it is possible for the user to crear groups now
Can you please explain what you want, i didn't understand.
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Support is currently Offline
Open a New Ticket

Official support hours:

Monday To Friday except Saturday and Sunday
From 10:00AM To 7:00PM

Categories

Announcements
  1. 0 subcategories
JS Profile Type
  1. 0 subcategories
JS Profile Complete
  1. 0 subcategories
JS User Search
  1. 0 subcategories
JS Import-Export
  1. 0 subcategories